Return policy

I. Return requests are only accepted if:
  • The item is damaged.
  • The shipment does not match the order.
  • It is sent within the following time period (see table below).

II. To request a return
Please call +84 934627368 and provide the invoice number and the item you wish to return. The staff will then confirm your return request.
The items for replacement/return should be as intact as receipt.
The items for replacement/return should be quality-checked. Farm to Kitchen will replace with new item or return 100% of order value within 3 days if the conditions are met.
Notice the client on the replacement/return result.

III. Replacement/return cost
For replacement/return attributable to fault of Farm to Kitchen or the providers, free delivery will available.