Shipping policy

I. Delivery range
As fresh produce has limited shelf-life and requires refrigeration, deliveries are currently not possible outside of Hanoi city.

We ship to the following districts:

  • Ba Dinh
  • Hoan Kiem
  • Hai Ba Trung
  • Tay Ho
  • Dong Da
  • Thanh Xuan
  • Hoang Mai
  • Ha Dong
  • Cau Giay
  • Bac Tu Liem
  • Nam Tu Liem
  • Long Bien

Orders may be collected directly at 18/74 Truong Chinh Rd. on Mondays from 9:30 – 16:30.

II. Delivery fee
Basic delivery fee is VND 25,000; this fee is subject to change. Delivery fee is included in the invoice.

III. Delivery time
Shipping is done during working time or as specified by the client. Clients are notified in advance of delivery time.
Accidents and other issues might occur during transportation, in which case shipments might not arrive on schedule.

IV. Miscellaneous
Shipments are kept in portable coolers and transported by motorbike. Shipping is done by either Sanshin Vietnam JSC staff or third-party couriers as needed.
As undelivered shipments cannot be left unattended, it is not possible to directly deliver to apartments. Clients in apartments should collect their deliveries at the apartment buildings' entrances or from the buildings' security guards.